The Professional's Source Since 2016 0542 123 4567 Help Whatsapp Chat

Frequently Asked Questions

Find answers to common questions about our products, services, and policies. Can't find what you're looking for? Contact our support team.

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We offer a comprehensive range of CCTV cameras including:

  • IP Cameras: Network-based cameras with high resolution (1080p, 4K)
  • Analog Cameras: Traditional CCTV cameras for basic monitoring
  • PTZ Cameras: Pan, tilt, and zoom cameras for flexible monitoring
  • Dome Cameras: Discreet indoor/outdoor surveillance
  • Bullet Cameras: Long-range outdoor monitoring
  • Wireless Cameras: Easy installation without cables

All cameras come with night vision capabilities and weather-resistant options for outdoor use.

We provide various access control solutions:

  • Biometric Systems: Fingerprint and facial recognition
  • Card-based Systems: RFID and proximity cards
  • Keypad Systems: PIN-based entry systems
  • Smart Locks: Bluetooth and WiFi-enabled locks
  • Time & Attendance: Employee tracking systems

All systems can be integrated with existing infrastructure and managed remotely.

Delivery times vary by location:

  • Accra & Kumasi: 1-2 business days
  • Regional capitals: 2-3 business days
  • Other areas: 3-5 business days

Free delivery on orders over GH₵500. Express delivery available for urgent orders at additional cost.

Track your order anytime using the tracking number sent to your email.

We accept multiple payment methods for your convenience:

  • Mobile Money: MTN, Vodafone, AirtelTigo
  • Bank Cards: Visa, Mastercard
  • Bank Transfer: Direct bank deposits
  • Cash on Delivery: Pay when you receive your order

All online payments are secured with SSL encryption for your protection.

Yes! We offer professional installation services for all our products:

  • CCTV Installation: Complete camera system setup
  • Access Control: Biometric and card reader installation
  • Alarm Systems: Security alarm setup and testing
  • Network Setup: IP camera network configuration

Installation includes:

  • Site survey and consultation
  • Professional installation by certified technicians
  • System testing and user training
  • 1-year installation warranty

Contact us for a free installation quote.

We provide comprehensive technical support through multiple channels:

  • Phone Support: 0542 123 4567 (Mon-Sat, 8AM-6PM)
  • WhatsApp: Live chat support
  • Email: support@anansepa.com
  • Remote Support: Screen sharing for software issues
  • On-site Support: Available for complex issues

Support includes:

  • System troubleshooting
  • Software configuration
  • User training
  • Preventive maintenance guidance

Yes! All our modern CCTV systems support remote access:

  • Mobile Apps: iOS and Android apps for live viewing
  • Web Access: Browser-based viewing from any computer
  • Cloud Storage: Access recordings from anywhere
  • Real-time Alerts: Motion detection notifications

Features include:

  • Live video streaming
  • Playback of recorded footage
  • PTZ camera control
  • Multi-camera viewing
  • Secure encrypted connections

Creating an account is quick and easy:

  1. Click "Log In" in the top right corner
  2. Select "Create Account"
  3. Fill in your details (name, email, phone)
  4. Verify your email address
  5. Start shopping!

Benefits of having an account:

  • Track your orders
  • Save delivery addresses
  • Access purchase history
  • Get exclusive offers
  • Manage warranties

We provide comprehensive warranty coverage:

  • CCTV Cameras: 2-year manufacturer warranty
  • Access Control: 1-2 years depending on model
  • Installation: 1-year workmanship warranty
  • Accessories: 6-12 months warranty

Warranty covers:

  • Manufacturing defects
  • Hardware failures
  • Free repair or replacement
  • Technical support during warranty period

Warranty does not cover physical damage, misuse, or modifications.

30-day return policy for most products:

  • Items must be in original condition
  • Original packaging required
  • Return shipping may apply
  • Refund processed within 5-7 business days

Return process:

  1. Contact our support team
  2. Receive return authorization number
  3. Package item securely
  4. Ship using provided instructions

Custom-configured systems may have different return terms.

Still have questions?

Our expert support team is here to help you find the right security solution.